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The growth of new technologies and ways of using them has led to rapid changes in the public-sector information and services situation. Today, 17 percent of Internet users regularly download public-sector information from user-generated fora on the Internet. This report has studied these changes with the aim of developing new ideas and perspectives for the eGov sector, in which citizens (eCitizen2.0) are also suppliers of services and producers of public-sector information.

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