This Report describes how ICT services are currently provided and outline the work undertaken by Members and others in the recent past to create the current system of provision (Part One); Part Two seeks to identify best practice elsewhere and possible points of comparison with the way services are provided in Parliament. Part Three looks at how Members’ emerging requirements can be plugged into the Parliamentary Information and Communications Technology Department (PICT)’s strategic planning, and how PICT could make itself better aware of Members’ evolving use of ICT, in part through a new forum for investigating possible improvements to the existing service.