The World e-Parliament Report 2020 documents the experiences, innovations and lessons learned in making sure parliaments continued to function during the COVID-19 pandemic. The report is based on data from 116 parliaments and focus groups involving 49 parliaments. Part one of the Report presents the lessons from the pandemic. Part two provides a detailed analysis of the overall ICT situation in parliaments in 2020 in the areas of governance, management, systems and infrastructure, transparency and public engagement.